Deepinder Goyal Says He Was Stopped From Using Mall Lift While Collecting Orders

Zomato CEO Deepinder Goyal on Sunday said malls need to be "more humane" towards delivery partners, sharing his first-hand experience as a delivery executive picking up orders for the food tech giant.

Zomato's Deepinder Goyal shared his experiences as a delivery partner, revealing challenges like limited access in malls. He advocated for better treatment and working conditions for delivery personnel, stressing the importance of humane practices in the industry.

The Zomato CEO and his wife Grecia Munoz, who changed her name to Gia Goyal on Instagram, earlier took on the role of delivery partners to deliver orders in Gurugram and get a first-hand experience of challenges faced by them.